In the event you have placed an online order, but our agents have not contacted you, please call our A1 Contact Center at 077 1234 and we will gladly check order status.

These are the potential causes:

• The contact timeframe we guarantee has still not expired;
• Incorrect customer data entered – as a result, the order might be rejected as invalid;
• Other technical reason due to which order status has not changed (please call our A1 Contact Center to report the issue and our agents will advise you on the cause).