The customers of the Home Assistance service can use it in the event of emergencies. Emergencies are any events for which an immediate intervention and remediation of damages need to be organized for the purpose of preventing as follows:

• any further damaging of any buildings and objects found in the building
• endangering Customer’s health and safety due to the damages of the building
• inappropriate dwelling conditions due the damages having occurred in the building

Plumbing, electricity, locksmithing, carpentry and glazing services in total of 3 usages per year, up to an annual amount of 13,000.00 MKD, and this amount includes the costs for delivery of the benefits of the service, any labor costs and contractor’s travel costs.

The service will not cover any costs and therefore ORYX obligation for providing the home assistance service shall be excluded as follows:

• if the Customer fails to call the ORYX Customer Support Center for the purpose of organizing a Home Assistance intervention right after the occurrence of an emergency;
• if the consequences of the event have been mitigated by the Customer or by a contractor who has not been referred by ORYX;
• if the accident/damage has occurred as a consequence of mishandling objects;
• in the event the Customer has provided false information on the event;
• if the Customer has caused intentional damage
• if the costs have occurred as a consequence of an earthquake, fire and other natural disasters;
• if costs have occurred as a consequence of military events or war-like actions, riots, revolutions, civil disturbances, uprisings, social unrest, radiation, strikes, demonstrations, acts of terrorism or sabotage, detonations of explosives, violence or other similar events;
• breakdown of home appliances and devices
• damages of gas pipes or gas leaks.