User support

How do I top up credit?

Replenishment of the prepaid account can be done in several ways:
• through our website at the following link www.a1.mk/nadopolni-kredit, the procedure is simple, just follow the steps through the process;
• through the Credit Transfer service by sending a free SMS message from an A1 postpaid number to the number 1443 with the content "DOPOLNI" where you add the number of the A1 Prepaid user (07X XXX XXX) and the amount of the XXX credit you want to transfer (minimum 100 denars and a maximum of 300 denars for one top-up)
(Example: For transferring 300 denars to the number 077123456, the SMS message should look like this: "DOPOLNI 077123456 300");
• through the My A1 service (mobile application or web portal) - in the menu itself there is the "transfer credit" service, where you will have to enter the necessary information in the fields and press "send".
You can top up from 100 denars up to 1,000 denars using Master, Maestro and Visa payment cards;
• through an A1 e-voucher in our A1 stores, A1 partner stores and traffics - simply choose any amount between 100 and 1000 denars and visit one of the sales points that allow top-up with an A1 e-voucher;
• with A1 paper voucher - vouchers are available in different values ​​of 100, 200, 300, 500 and 1000 denars. You can enter the voucher by calling the number 1770 where you select 2 for top-up and then enter the 14-digit code from the voucher. Confirm by pressing "#"; or via the USSD code -> *100# the voucher code and press "#" then the call handset (Example: *100#12345678912345#); or
• through Tutunska and Stopanska banka ATMs - all you have to do is to have a card from any bank, follow the easy steps for replenishing the account that are listed and replenish your A1 Prepaid account with an amount between 100 and 1000 denars .

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