User support
Most popular questions
- Does eSIM have the same features as physical SIM cards, such as serial number, PIN/PUK, contact number storage?
- Who can use eSIM?
- What is required to get and use an eSIM?
- I have lost my mobile device with eSIM, what do I do?
- How to activate eSIM in prepaid?
- Can I use the eSIM outside Macedonia while in roaming?
- What is available to users with a new eSIM card in prepaid?
- Can I use the eSIM on a tablet, smart watch etc.?
- Can I switch the eSIM from one device to another?
- Can I change my mind and once I activate the eSIM, go back to using physical SIM card?
- Can I have both eSIM and physical SIM on one device?
- Does eSIM support NFC technology?
- Does eSIM support all networks (3G, 4G, 5G)?
- What do I need to do if I lose my eSIM voucher?
- What do I need to do if I want to give my device to someone else, but it still has my eSIM on it?