User support
Most popular questions
- Does an eSIM have all the same features as a physical SIM: serial number, PIN/PUK, storage of contact numbers?
- Who can use eSIM?
- What do I need to get and use an eSIM?
- I lost a mobile device with an eSIM in it, what should I do?
- How do I activate an eSIM in prepaid?
- Can I use eSIM outside of Macedonia while roaming?
- What is available to users with a new eSIM card in prepaid?
- Can I use an eSIM in a tablet, smartwatch, etc.?
- Can I change my mind and after activating the eSIM, go back to a physical SIM card?
- Can I have both an eSIM and a physical SIM in one device?
- Does the eSIM support NFC technology?
- Does eSIM support all networks (3G, 4G, 5G)?
- What if I lose my eSIM voucher?
- What if I want to give my device to someone and it has my eSIM in it?
- Can I transfer my eSIM from one device to another?
