User support
How to place an online order for A1 Combo bundle featuring internet, TV and/or mobile lines on the A1 webpage?
You can place online order for A1 Combo bundle as follows:
- By using the Web Calculator – build your own A1 Combo bundle featuring internet, TV and mobile lines that best meets your personal needs.
- Via the A1 Live Shop Virtual Shop – click on the “Start Conversation" button and enter your contact number, and you will be contacted by our agent right away. The sales agent will appear on your screen, and will explain in real time anything you would like to know regarding our products and will also show any device you might be interested in.
- By using the order forms available after clicking the "Order” button positioned on bundle/service pages.
1. Fill in your personal data into the form, as well as details on your address of installation of the selected bundle/service.
2. After sending the form, our agents will check the technical options for installation - meaning, they will check if the service is available at the address requested.
3. Shortly, you will be contacted by our agents by phone to inform you if there is possibility to install the bundle requested.
If there are technical possibilities for implementation of your order and if all other requirements for service agreement renewal/signing have been met – the order will be confirmed by our agents and the new service agreement will be delivered to your address to be signed.
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