If you have difficulties logging into the A1 Xplore TV mobile application from Huawei or Xiaomi mobile devices, you need to do the following steps:

1. If you use the application via mobile internet, you need to switch to a Wi-Fi network and try to log in to the application again;
2. Select Settings - SIM cards & Mobile Networks - select the SIM card on which you want to set SIM 1 or SIM 2 - Access Point Names.
The Proxy field should be empty, if there is data you need to delete it and save the change.